History Service

Use Cases for the History Service:

• See history of one business process as a specialist working on a task of that process
  • see who worked on it before
  • see who transferred it to me
  • see what happened in the process before it got assigned to the user
• See all corresponding processes
  • belonging to the same parent process id
  • belonging to the same customer / contract...
• auditing
  • is everything completed?
  • what happend to a specific document / process?
  • who aprroved what?
  • who changed something?
• reporting (SLA/KPI)
  • how long took a process/task in average...
  • how long did it take until a new message from a customer is assigned to a specialist
  • how often was is required to change the classification of the task/document
• reporting
  • how many tasks of what classification did we receive this day/week/month?
  • how many tasks have been completed by team/location/...?